August 29th, 2013 20:58 EST
Judyth Piazza Interviews David Lupberger, Author of Managing the Emotional Homeowner
David Lupberger draws on more than two decades of experience in the residential remodeling field to work with remodelers in developing proven business systems. Through his work in the remodeling industry, he hopes to redefine the way the remodeling industry operates so that the trust between quality Remodelers, their customers, suppliers, and trade contractors can be leveraged and improved.
Lupberger has been involved with custom home building and remodeling for over 20 years. After moving to the Washington DC area in 1988, he practiced high-end residential remodeling and focused on delivering the highest quality service to his clients. Over 90 percent of his work came from repeat and referral business, demonstrating the trust he developed with clients.
That experience in managing customer expectations led him to write a book called, Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped hundreds of remodelers improve the level of service they provide clients.
Lupberger believes fervently that the best customer service only comes when a remodeler can deliver consistent results, which happens only with proven systems. He spent nearly 4 years writing the Remodelers Turnkey Program.
This series of manuals is a basic how-to text on running a remodeling company. He recently authored the Home Asset Management Plan, a business system showing contractors how to implement a `client for life` program with their homeowner clients.
In 2004, Lupberger got to move back to Colorado, where he spent the first 30 years of his life. From his base in Colorado, he now consults with both Remodelers and industry manufacturers such as General Electric to maximize customer service relationships between all the industry partners. He travels extensively, speaking to thousands of remodelers across the country and is a regular on the seminar series at national trade shows. He also is a columnist for Professional Remodeler magazine.
Managing the Emotional Homeowner includes a 168-page ebook and a 8-part series of short, succinct training videos, gives you the understanding, step-by-step strategies and materials you need to manage the homeowner`s emotional experience and guide them through the remodel process. With these tools, training and information, you will be able to consistently create a positive, satisfying experience for both you and the homeowner.
Today more than ever, the remodeler is judged by the remodeling experience more than the product. The remodeler`s skill-set as an advisor, friend and therapist is critical to success. Managing the Emotional Homeowner is a tool and guide to not only understanding the subject but also mastering the required skills in this new environment. " " Mark Richardson, Remodeling Industry Consultant