Contact theSOPAbout theSOPSupport theSOPWritersEditorsManaging Editors
theSOP logo
Published:March 9th, 2009 18:26 EST
Liquor Control Board Hires Consultant To Teach Clerks To Be Happy

Liquor Control Board Hires Consultant To Teach Clerks To Be Happy

By Robert Paul Reyes


"The state`s Liquor Control Board is spending more than $173,000 to try to make workers friendlier and more well-mannered at the nearly 650 stores it operates. The board says it wants to make sure clerks are saying `hello,` `thank you` and `come again` to customers shopping for wine and spirits." The Associated Press

At a bookstore customers tend to linger and browse, there is a casual atmosphere and I expect the clerks to be friendly and cheerful. But at a convenience store or liquor store I want to make my purchase, and leave as quickly as possible. I could care less if the 7/11 clerk is surly and unhappy. Hell, if I was making only $8 per hour, I would be in a bad mood also.

You can`t train a person to be cheerful anyway, if Pennsylvania`s Liquor Control Board wants workers to be friendlier they should give them a raise.

The clueless bureaucrats have hired a consulting firm to teach the liquor store employees how to be cheerful. Those clerks are probably so upset and insulted at their employer`s patronizing attitude, that if anything they are more unhappy now than ever before.